Frequently Asked Questions


Do you vacuum the trunk?

We will only vacuum the trunk out only if you request it.

How long does it take to wash a car?

It can take anywhere from 30 minutes to an hour and a half for us to wash your car. It just depends on what service you get, the size of your car, and the starting position your car comes to us in.

Do you take out car seats?

If you have a booster seat or car seats that aren't fastened, we will take them out and put them back in just like we found it.

How do you wash a car without water?

We actually do use some water to wash our car, but far less than traditional car washes. A typical tunnel wash uses 38 gallons of fresh water to clean a car. Our 'waterless' process uses only ~10oz of water to clean each vehicle! That's a fresh water savings of over 99%.

Is your wash process safe?

Yes, all of the products that we use do not contain any harmful chemicals. We choose products that go along with our "Conservation" core value as we use green, organic, and products with natural ingredients.

How does your wash process work?

Step 1: We use an atomizer sprayer to ensure the entire area of the car is evenly covereed with our waterless solution. Step 2: The product goes to work. A combination of hyper-surfactants, lubricant and a wax/clay combo lift, emulsify and encapsulate the dirt and debris from the surface of the clear coat. Step 3: By using a high quality 'wash grade' microfiber towel, we are able to remove the suspended debris safely from the surface of the vehicle. This step leaves a specially formulated paint protecting coating of Carnauba wax and clay on the surface. Step 4: Buff the residual wax and clay off of the vehicle until the paint surface has a beautiful shine!


How can I get you to come to my company?

Fill out our form on our corporate page of the website or call 317.625.3686

Does it cost the company anything?

The beauty of us visiting your company is that it does not cost your company anything. Those employees who sign up for the service are obligated to pay for what they want done.

How do you typically work with companies?

How we typically work with companies is dependent upon the number of employees whom work there. Depending upon the number of employees we will determine how often we visit your company. Some of the options are: every week, every other week, or once a month.

How do I pay?

Payment will be collected on the day of your appointment. When arriving to work, please head to our designated location and check in with one of our team members. Upon check in, we will process your payment. We take all 4 major credit cards, cash and checks.

When is my appointment time?

Smart Wash does not run by appointment times. We do ask what when you will be arriving for our own in field purposes, however that is not your appointment time. Please arrive at your convenience. Upon check in, please make sure that you notify a team member on when you need the car done by. That is the time that you can expect your car to be done.

Can I cancel my appointment

Yes you can! We completely understand that life happens and that you need to cancel your appointment for that day.

What happens in the event of bad weather?

In the event of bad weather, we will cancel the day’s activities. You will receive an email stating that we have canceled the upcoming services and ask if you would like to reschedule for the next date that we are scheduled to come out.


How do I book a wash?

You can start the reservation process by filling out the form on our residential page or by calling 317.625.3686.

What do you need from me?

We will bring everything that we need to get your car clean so all we need from you is just your car to be unlocked!

What if I need to reschedule my wash?

All you have to do is call/text us at 317.625.3686 and we can help you get set up for another day.